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Shipping Policy

Last updated: September 18, 2026

At Luxelle, we carefully prepare every order and work hard to deliver it as quickly as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During sales, promotions, product launches, or busy periods, processing may take longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Shipping Times

Estimated delivery times are shown at checkout based on your location and selected shipping method. Delivery times are estimates and are not guaranteed.

Shipping may be delayed due to weather, carrier issues, incorrect address information, holidays, or circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any free-shipping offer, including minimum order requirements, will be clearly displayed on our website or at checkout.

Order Tracking

After your order has shipped, you will receive a shipping confirmation email with your tracking information.

Please allow up to 48 hours for tracking details to become available. If your tracking information has not updated for several business days, please contact us.

Incorrect or Incomplete Address

Please carefully review your shipping address before placing your order.

Luxelle is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your order has not shipped yet, contact us as soon as possible and we will try to help update the address.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot find it, please check with household members, neighbors, and your local delivery carrier first.

Luxelle is not responsible for packages marked as delivered by the shipping carrier.

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and damaged item so we can review the issue.

International Orders

Any applicable customs duties, import taxes, or other fees charged by the destination country are the customer’s responsibility unless otherwise stated at checkout.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

Email: shegenesisllc1@gmail.com
Business name: Luxelle